FAQ

  • Q
    Other questions

    I have reached my card limit. When will I be able to use the card again?

    A

    You can use the card again after we confirm that the payment has cleared. Please kindly contact us for more details.

  • Q
    Other questions

    Is it possible to check my credit card statements online from smartphone or computer?

    A

    You can now check it on our Online Services.
    Click here to register.

  • Q
    Other questions

    Does the Nexus Global Card provide overseas travel insurance?

    A

    We are sorry, but no it does not.

  • Q
    Other questions

    When will the debit amount for the current month’s card charge be reflected in my available credit limit?

    A

    Your credit card will not be credited until we receive the information from the financial institution about the result of the debit. Please note that it usually takes about 4 business days for this process to be completed.
    And keep in mind that if your credit limit is full, you will not be able to use your card until the debit result information has been reflected.

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