FAQ

  • Q
    Use of the Card

    Should I sign on the back of my card?

    A

    Please sign your name on the signature line on the back of your card as soon as you have received the card.

  • Q
    Use of the Card

    When will I need my credit card PIN number?

    A

    It will be required each time you make a purchase.

  • Q
    Use of the Card

    What is the security code?

    A

    It is required for online payment. The security code is the last three digits of the seven-digit code printed on the back of the card in the signature box.

  • Q
    Use of the Card

    I am going to take a trip abroad. Can I use the J Trust Global Card abroad?

    A

    You can use it abroad, at stores displaying the MasterCard logo.

  • Q
    Use of the Card

    Can I use a cash advance service?

    A

    We are sorry but the cash advance service is not available including ATM network inside or outside of Japan.

  • Q
    Use of the Card

    What is the automatic revolving service?

    A

    It is a service where all purchases will be under the revolving loan payment even if you choose to pay one-time payment at stores in Japan or abroad.

  • Q
    Use of the Card

    What is the expiration date of the card?

    A

    It expires every three years from the date of issue.

  • Q
    Use of the Card

    I’m going back to my home country. Can I continue to use the card?

    A

    No, we are sorry but since the J Trust Global Card is exclusive to foreigners living in Japan, you need to cancel the membership.
    The deposit will be returned to a bank account in Japan. The refund will be processed within about two months. Please contact us at the earliest convenience.

  • Q
    Use of the Card

    How can I use my J Trust Global Card in stores?

    A

    Please select the desired credit card payment option upon your purchase (one-time payment/divided payment etc.) then sign the payment slip after confirming the price and payment method.
    (No telephone number is required.)

  • Q
    Use of the Card

    What is this bill for? / What is this charge on my card bill?

    A

    Please kindly contact us.

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