FAQ

  • Q
    Modify or update the card information

    What should I do after moving to a new place?

    A

    Your residence card with the new address will be necessary. We will send the notification of change form to you. Please fill it out and return it to us with a copy of the Residence card.

  • Q
    Modify or update the card information

    My J Trust Global Card is close to reaching its expiry date. What should I do?

    A

    We will contact you by the time your expiration date passes to see if you wish to continue your membership. Your J Trust Global Card will be renewed upon request.

  • Q
    Modify or update the card information

    Will my J Trust Global Card be renewed with the same account number?

    A

    It may change depending on the reason of renewal.
    e.g.)When the card is reissued in the event of loss or theft, the number will change. If you are using the card for automatic payment of utility bills, mobile phone bills, insurance, and Internet services, please contact and inform each service provider of the change in the expiration date.
    The account number never changes for getting a new card in the cases below.
    ・The card is damaged/does not swipe or read.
    ・Change of the PIN number
    * If you are using the card for automatic payment of utility bills and other services, please indicate clearly that the change of card information must be reported to each service provider.

  • Q
    Modify or update the card information

    I want to change my PIN number. What should I do?

    A

    Please kindly contact us by phone.
    We will reset and update your PIN number. *Please be advised that this is a paid service.
    We will send the PIN number application form to you. Please fill it out and return it to us.

  • Q
    Modify or update the card information

    I forgot my PIN number. What should I do?

    A

    Please kindly contact us.
    We will send the PIN number application form to you. Please fill it out and return it to us.

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