FAQ

  • Q
    Other questions

    A new card has arrived in the mail. Can I still use the old one, too?

    A

    No, your old credit card is no longer valid.

  • Q
    Other questions

    1. I will be abroad on business at the time of card renewal. Could you send the new card with a new expiration date to an address overseas? 2. My work schedule will not let me be at home at the time of card renewal. Could you forward the card to my workplace or other address?

    A

    The receiving address of the card must be your registered home address in Japan, and there is no exception to this policy.

  • Q
    Other questions

    When I enter the security code on the back of the credit card for online purchases, I am denied with an error. Why is this happening to me?

    A

    Please kindly contact us.

  • Q
    Other questions

    How much credit is left on my card account?

    A

    Please kindly contact us.

  • Q
    Other questions

    I have reached my card limit. When will I be able to use the card again?

    A

    You can use the card again after we confirm that the payment has cleared. Please kindly contact us for more details.

  • Q
    Other questions

    Can I check my detailed card statement in real time on PC or via smartphone?

    A

    No, you can’t. You can, however, make an inquiry by phone. Please kindly contact us.

  • Q
    Other questions

    Does the J Trust Global Card provide overseas travel insurance?

    A

    We are sorry, but no it does not.

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