FAQ

  • Q
    Other questions

    A new card has arrived in the mail. Can I still use the old one, too?

    A

    No, your old credit card is no longer valid.

  • Q
    Other questions

    1. I will be abroad on business at the time of card renewal. Could you send the new card with a new expiration date to an address overseas? 2. My work schedule will not let me be at home at the time of card renewal. Could you forward the card to my workplace or other address?

    A

    The receiving address of the card must be your registered home address in Japan, and there is no exception to this policy.

  • Q
    Other questions

    When I enter the security code on the back of the credit card for online purchases, I am denied with an error. Why is this happening to me?

    A

    Please kindly contact us.

  • Q
    Other questions

    How much credit is left on my card account?

    A

    You can now check it on our Online Services.
    Click here to register.

  • Q
    Other questions

    I have reached my card limit. When will I be able to use the card again?

    A

    You can use the card again after we confirm that the payment has cleared. Please kindly contact us for more details.

  • Q
    Other questions

    Is it possible to check my credit card statements online from smartphone or computer?

    A

    You can now check it on our Online Services.
    Click here to register.

  • Q
    Other questions

    Does the J Trust Global Card provide overseas travel insurance?

    A

    We are sorry, but no it does not.

  • Q
    Other questions

    When will the debit amount for the current month’s card charge be reflected in my available credit limit?

    A

    Your credit card will not be credited until we receive the information from the financial institution about the result of the debit. Please note that it usually takes about 4 business days for this process to be completed.
    And keep in mind that if your credit limit is full, you will not be able to use your card until the debit result information has been reflected.

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