FAQ

  • Q
    Problems

    What should I do if my J Trust Global Card is lost or stolen?

    A

    Please call our lost/stolen card support desk immediately. We will block the card from future use to protect you from fraudulent or incorrect charges. Also, we ask you to file a report at the nearby police station.

  • Q
    Problems

    My card payment cannot be completed because of a PIN number error.

    A

    Please kindly contact us.

  • Q
    Problems

    I have lost my bill and I cannot check the amount claimed. What should I do?

    A

    Please kindly contact us.

  • Q
    Problems

    I found my missing card after reporting a lost card. Can I continue to use the card I have now?

    A

    We are sorry but we must deactivate the card for good upon receiving the lost card report. For security and fraud protection, the card cannot be used again. We will issue you a new one with a different card number.

  • Q
    Problems

    I have completed my application for the J Trust Global Card. When will I receive the card?

    A

    It takes about an two additional weeks for us to issue the card.
    As for the application status and questions, please kindly contact us.

  • Q
    Problems

    My card is broken/damaged.

    A

    Please kindly contact us.

  • Q
    Problems

    I was told that I could not use my J Trust Global Card. What can I do to fix the problem?

    A

    Please kindly contact us.

  • Q
    Problems

    My J Trust Global Card expires at the end of this month but a new card has not arrived in the mail yet.

    A

    Please kindly contact us.

  • Q
    Problems

    It was on the news that the membership service provider that manages my credit card information had a data leak. What should I do now?

    A

    Please kindly contact us.

  • Q
    Problems

    I lent my card to some of my roommates and friends. I am in a trouble because now they refuse to pay the balance back. What should I do now?

    A

    Credit cards cannot be used by any party other than the authorized card holder. Lending a credit card to a friend or family member is strictly prohibited. The authorized card holder shall bear the responsibility for any problems arising from the lending.

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