FAQ

  • Q
    Payment

    How can I make monthly payments?

    A

    Our cutoff date for billing is the 15th of each month. The payment amount for a period between the 16th of the previous month and the 15th of the current month shall be paid by the 6th of the next month.

  • Q
    Payment

    When will my card bill arrive in the mail?

    A

    You will receive it around the 23rd of each month.

  • Q
    Payment

    What are the payment methods supported?

    A

    Convenience store payment or direct debit from a bank account in Japan.

  • Q
    Payment

    I selected one-time payment, but now I wish to pay it off with the revolving loan option. Is it possible?

    A

    Yes, it is. *Please be advised that service fees are charged in that case.

  • Q
    Payment

    I received the card bill for one-time payment but now, I wish to pay it off with the revolving loan option.

    A

    Please apply for the revolving loan payment service by the first 15th after that purchase.

  • Q
    Payment

    Is it possible to pay down a portion of my monthly revolving loan payment?

    A

    We are sorry but it is not possible. The payment amount is computed based on the balance left on the card.

  • Q
    Payment

    Can I pay more than the required monthly amount when I have extra income?

    A

    Please kindly contact us.

  • Q
    Payment

    What happens if I miss a payment? Will I be charged a late fee?

    A

    Yes, the payment multiplied by our annual interest rate of 14.6 percent will be required for a one-time payment.
    Customers with other payment methods will be charged for the delayed payment amount multiplied by an annual interest rate of 14.6 percent or the total debt on the card multiplied by the statutory interest rate, whichever is less.

  • Q
    Payment

    By when should I prepare enough money available to cover a direct debit?

    A

    Please be sure to prepare by one day prior to the due date. For more details, please contact your bank directly.

  • Q
    Payment

    I want to decrease the deposit on the card.

    A

    Please consult with our customer service personnel.

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