FAQ

  • Q
    Sign up for J Trust Global Card

    What documents are required for the application of the J Trust Global Card?

    A

    A residence card (including Special Permanent Resident Certificate or the 特別永住者証明書を含む) is required.

  • Q
    Sign up for J Trust Global Card

    Please tell me the eligibility requirements.

    A

    You must be at least 18 years of age at the time of application with and a stable flow of income to apply for the card. Your custodial parent will need to cosign for you if you are under 20 years of age.

  • Q
    Sign up for J Trust Global Card

    When will the card be delivered?

    A

    If you are approved after a specific review process, we will send the card in about two weeks with recipient validation mail support or by registered post (signed by the addressee only).
    For identification purposes, you will be asked to present your Residence Card upon receiving the card.

  • Q
    Sign up for J Trust Global Card

    The address on my ID differs from that in the application form, what should I do?

    A

    Please submit a Notification of address change at the city hall of your residence before applying for the card.

  • Q
    Sign up for J Trust Global Card

    How can I check the credit card expiration date?

    A

    It is engraved on the front side of the card issued to you.

  • Q
    Sign up for J Trust Global Card

    How will I put a deposit into my account?

    A

    Your card will be sent to the registered home address. Please pay the deposit in cash in exchange for receiving the card.

  • Q
    Sign up for J Trust Global Card

    Please tell me the financial institutions that provide cash withdrawal services.

    A

    You can use financial institutions in Japan.

  • Q
    Sign up for J Trust Global Card

    I mistakenly wrote the wrong bank account. What should I do now?

    A

    Please cross out the wrong information (wrong bank account and Hanko seal etc.) with double lines. *The correction shall made with the Hanko seal registered with your bank. Then, please give the correct information and affix the seal in a blank space.

  • Q
    Sign up for J Trust Global Card

    Will you call my home number/ office for confirmation of the information given on the application form?

    A

    We may make such calls for identity verification purposes if it is deemed to be necessary in the assessment process.

  • Q
    Sign up for J Trust Global Card

    I made a mistake on my application form (wrong name/ address/ date of birth etc.)

    A

    Please apply again.

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